This position is Work From Home with 2 weeks of on-site training required.

We can only accept candidates who reside in the state of Pennsylvania.

Summary: This position is responsible for direct communication with customers, handling customer questions, taking inbound calls, making outbound calls and taking applications over the phone for Dollar Energy’s programs. Requires an individual who has outstanding customer service skills, the ability to use computer systems, and is fluent in speaking and understanding Spanish.

Essential Duties and Responsibilities: Includes the following. Other duties may be assigned.

Perform day-to-day activities of the program under the supervision of the Team Leader, CSR, including:

• Recognizes and respects diversity among coworkers and customers.
• Enrolls customers in the Customer Assistance Program.
• Educates customers on the benefits of timely payments in CAP.
• Advises customers of other available resources (i.e. PA 2-1-1; call your electric company for CAP, etc.).
• Answers incoming calls regarding termination and service restoration.
• Advises customers of application process for LIHEAP.
• Recertifies customers in the Customer Assistance Program.
• Takes inbound calls from customers, assists customers with questions and resolving problems related to program participation.
• Completes customer applications using the telephone and determines customer eligibility for relevant programs.
• Correctly follows workflow in programs software systems to complete tasks as assigned.
• Manages difficult or emotional customer situations by using appropriate de-escalation tactics.
• Responds promptly to customer needs.
• Adheres to program guidelines and procedures, as established by Dollar Energy.
• Maintains and updates customer accounts using the Dollar Energy computer systems.
• Properly documents contact with all customers.
• Handles work assignments as assigned by Workforce Management or Team Leader-CSR.

An Equal Opportunity Employer

Dollar Energy Fund, Inc. is an Equal Opportunity Employer and does not discriminate in employment practices on the basis of race, color, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), age religion, creed, national origin, ancestry, disability, genetic information, sexual orientation, gender identity or expression, marital status, familial status, citizenship, military/veteran status, association with a person with a disability, GED status, and any other protected characteristic under federal, state, or local law.

Dollar Energy Fund, Inc. provides modification/reasonable accommodation to disabled individuals to assist in the hiring process and to qualified individuals with disabilities in the performance of essential job function, as required by federal, state, and local law. Any individual requiring modification/accommodation to complete this Application for Employment or to participate in the application/interview process, should contact Human Resources at 412-431-2800, ext. 1110.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Remote

Application Question(s):

• Why are you interested in this Bilingual Customer Service Rep position?
• Do you live in the state of Pennsylvania?

Language:

• Spanish (Required)

Location:

• Pittsburgh, PA (Required)

Work Location: Remote